Question 1

Do I have to maintain the 3D configurator myself?

Accepted Answer

We maintain the 3D configurator for you, unburdening you from this complex and time-consuming task.

Question 2

Is technical support available outside regular business hours in case of urgent issues or questions?

Accepted Answer

Yes, for the enterprise customers we have 24/7 support.

Question 3

How often are updates and new features released for the 3D configurator?

Accepted Answer

We do regular updates in a year, usually it’s about 1 update per quarter.

Examples: better quality rendering, color corrections, improvement on mobile ux, augmented reality…

Question 4

How many support hours does my Virtual Sales Lab annual service license include?

Accepted Answer

The support is unlimited, 7/7d, for annual service license holders.

Question 5

Can we see the 3D model in augmented reality?

Accepted Answer

https://static.wixstatic.com/media/04b91c_527931bdfe9047d6abd43ebe8281c677~mv2.jpg

All of our configurators follow the WebXR standard (https://en.wikipedia.org/wiki/WebXR)for augmented reality.

If the internet browser on your phone or tablet supports WebXR,(https://caniuse.com/webxr) you should see a small white button with a cube on top of your 3D view. Clicking this button will allow you to view your structure as if it was built using the device's screen....

https://static.wixstatic.com/media/f18595_663a252e46674eb4a511262ed6a23627~mv2.jpg

Most of the recent Android devices support WebXR via the Chrome browser.
Currently Apple/Safari seems to be lacking WebXR support - although they have been promising to implement it for years.
Their recently released Apple Vision Pro (https://www.apple.com/apple-vision-pro/)supports WebXR out of the box, no extra installs needed.

For Apple devices, you can install the WebXR browser,(https://apps.apple.com/us/app/webxr-viewer/id1295998056?ref=blog.mozvr.com) and use those to go to our configurators.

Question 6

How are bugs reported and fixed?

Accepted Answer

Clients can report any bugs encountered with the 3D configurator through our established communication protocols.

Once a bug report is received, we promptly investigate to determine the cause and severity. Fixes are then prioritized and implemented, with regular updates provided on the resolution status. Thorough testing is conducted post-fix to ensure the issue is fully resolved before deployment.

Question 7

How are feature requests handled?

Accepted Answer

Feature requests should be communicated via our existing channels and will be added to a backlog.

Each request is evaluated for feasibility, impact, and alignment with our roadmap.

Smaller features may be implemented quickly, while larger ones are scheduled into development sprints.

Changes during a sprint are possible but may impact the work already done. Regular communication is maintained regarding the status of feature requests.

Simplify outdoor structure sales & lead gen through online 3D configurators